Frequently Asked Questions (FAQs)
Why should I use DermUtopia online? DermUtopia online offers an affordable and efficient way to provide consultations for non-emergency skin-related concerns through a user-friendly and secure application. What if I have problems submitting my case? Contact Support@dermutopia.com. What are the advantages to using DermUtopia online? If you have a non-emergency, yet concerning skin issue or want a second opinion, the dermatologist can provide a diagnosis and treatment recommendations in a timely way so you can avoid waiting multiple weeks or months for an in-person office visit. The convenience of this secure application also reduces expensive or time-consuming transportation to the office, which increases access for patients and often makes treatment more affordable. Use DermUtopia online, for example, when
- You need answers fast;
- There’s a long wait time until the next available in-office appointment;
- You’re on vacation;
- You can’t miss work or school;
- You need refills for acne medications, cold sore treatment or hair loss treatments;
- You have no insurance, limited insurance coverage or insurance with a high deductible;
- Your schedule is overbooked and time is precious;
- You’re taking care of young children;
- There’s no dermatologist nearby;
- You have transportation difficulties or a family member who cannot travel; and/or
- You want a second opinion on a diagnosis or treatment plan.
Will a doctor evaluate and provide the consultation? Yes, a U.S. board-certified dermatologist will review and respond to your case. Is it safe and secure? Yes, we use a HIPAA-compliant and secure server for DermUtopia. No personal information is saved to your computer or mobile device, allowing you to complete a consultation anytime, anywhere and on any device. Only you and your dermatologist have access through the secure cloud system. How much does DermUtopia online cost? The standard consultation fee is $79 per consultation within 72 hours and $99 within 24 hours. If you receive a discount code, you will be able to enter that code at the time of payment. When do I pay for the online consultation? After completing and submitting the consultation questionnaire on the DermUtopia app, you will receive a confirmation email saying that your case has been sent to the dermatologist. This email includes a link to the payment process. Does my insurance cover the DermUtopia online consultation? DermUtopia does not take insurance at this time, but we do provide the appropriate diagnosis and office visit codes. This means that you can submit your consultation to a Flexible Spending Account (FSA), Health Savings Account (HSA) and/or insurance company. Increasingly, employers and health plans are adding telehealth as a benefit, but that does not guarantee that insurance companies will accept the submission. Check with your insurance provider to be sure. How long does it take to get an answer to my case submitted online? Every patient is important to us, and therefore, we examine each online consultation thoroughly before submitting a response. The estimated wait time for a response is 48 hours. Will I require an in-person visit? If further evaluation or a biopsy is required, the dermatologist will advise you to make an in-person follow-up appointment with a local physician soon after the consultation. In this case, we encourage all patients to schedule a follow-up visit with a local dermatologist or primary care physician between 30 and 60 days of the DermUtopia online consultation. The DermUtopia online consultation will be available as a PDF document for each patient to save, as well as take to a local doctor in order to keep medical records current and promote continuity of care. In some cases, a live consultation will be recommended to better evaluate your skin problems. This live consultation can be scheduled and performed through a HIPAA-compliant live interactive site, at an additional cost. Do I need to pay for a consultation if I only need prescription refills? Yes, your initial consultation covers communication and treatment for 30 days. You will need to do a new visit and pay for follow-up. Look for promotional codes on our Facebook page and Instagram account. Why It Works With increased wait time for in-office visits, higher gas prices and reduced distribution of specialists throughout Virginia and Maryland, the founders of DermUtopia felt strongly that an innovative telehealth program was essential to offering dermatology care to patients in the metropolitan area. Our reliable and secure application, along with other live-interactive programs, allow you to consult with a U.S. board-certified dermatologist anytime, anywhere. Just by downloading the app, snapping a picture of a concerning area of skin and uploading all photographs and patient medical history, patients can interact with a qualified and experienced dermatologist. It’s hassle-free, user-friendly, convenient, timely and often saves money, giving you more precious time to go about life normally, without disruptions.
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